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Please allow 10 working days estimated dispatch time.

Should your order not arrive, please contact The GelBottle Ireland, a full refund or a replacement will be offered once 15 days has elapsed after despatch.

Returns & Cancellations

We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns if the products are unused or faulty.

If you wish to exchange any colour choices after your order has been dispatched, you must return the bottles completely unused and undamaged, for exchange at your cost (you pay return postage) to The Gelbottle Ireland, 1 Elton Court, Ard na Greine, Dublin 13. Your new colour selection will then be dispatched to you at a charge of €7 to cover postage for the new selection. This can be paid via phone by credit or debit card.

Once your order has been collected from us by our courier, you will not be able to cancel your order unless faulty.

Any authorized refunds will be in the form of a Credit Note.

If you wish to return an item, please notify us in writing using the following model cancellation form, email to [email protected]

To The GelBottle Ireland, 1 Elton Court, Ard na Greine, Dublin 13:
Item to be returned
Ordered on [date],
Name of consumer(s),
Address of consumer(s),
Date returned

We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.

Items marked as being reduced will be exempt from the returns policy.

Returning Custom Items

Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty, not as described, not fit for purpose or any other fault of The GelBottle Inc or The Gelbottle Ireland, In this case, please refer to the returns section.